Mortlake Florist Online Flower Delivery: Terms & Conditions
Introduction
These Terms and Conditions outline the agreement between you, the customer, and Mortlake Florist in relation to online flower delivery services within Mortlake and the surrounding areas. The following provisions govern the order process, payment, cancellations, liability, governing law, and more. By placing an order on our website, you confirm your acceptance of these Terms & Conditions. Please read this document carefully before using our online services.
Definitions
Throughout these Terms & Conditions, the following definitions apply:
- "We", "Our", "Us" refer to Mortlake Florist.
- "You", "Your", "Customer" refer to any individual or entity placing an order with Mortlake Florist’s online service.
- "Website" refers to Mortlake Florist’s online platform used for the placement of orders.
- "Products" means fresh flowers, floral arrangements, and related gift items available to purchase from Mortlake Florist online.
- "Delivery Area" means Mortlake and surrounding postcode areas as set out on our website or as otherwise confirmed by us.
Order Process
Mortlake Florist offers an online platform for ordering flower arrangements and associated gift items for delivery in Mortlake and its neighbouring areas. To place an order, customers must:
- Browse the website and select their desired products.
- Add the selected items to the virtual basket.
- Proceed to checkout, providing all relevant recipient and delivery information, including full name, address, telephone number (where required), and any personalised messages.
- Review the order summary, including total cost, before confirming.
- Make full payment using one of the accepted payment methods (detailed below).
After the order is placed, you will receive an order confirmation via the website. Acceptance of your order is subject to availability of the selected products and successful payment processing. We reserve the right to refuse or cancel orders at our discretion, including, but not limited to where payment is not received, items are out of stock, or inaccurate information has been supplied.
Orders for flower delivery are processed and dispatched according to the delivery option selected at checkout. Same-day and next-day delivery options are subject to cut-off times and product availability.
Product Availability and Substitutions
We strive to ensure the accuracy of descriptions and images for each product offered. However, flower arrangements are handcrafted and natural variations may occur. On rare occasions, necessary flower or product substitutions may be made due to seasonal availability or supply constraints. In such cases, items of equal or higher value and similar style/colour will be provided without prior notice.
If a significant change to the main product is required, we will endeavour to contact you using the details supplied during checkout.
Prices and Payment
All prices displayed on the website are in GBP (£) and include VAT where applicable. Delivery fees, if applicable, are clearly stated at the time of checkout and vary depending on the recipient’s location and delivery date.
We accept payment via major credit cards, debit cards, and other secure online payment methods as indicated on our checkout page. Full payment must be received before dispatch of the order. Payments are processed through secure third-party payment providers; we do not store or have access to your full payment card details.
Your order is only confirmed after your payment has been authorised and cleared through our selected payment gateway.
Delivery
Mortlake Florist delivers to Mortlake and selected surrounding areas. Delivery times and dates are indicated during the checkout process and are subject to availability and confirmation. While we strive to meet requested delivery dates, specific time slots cannot always be guaranteed, especially during peak periods (such as Mother’s Day, Valentine’s Day, and Christmas).
It is your responsibility to provide full and accurate delivery details. We cannot be held liable for failed deliveries due to incorrect, incomplete, or inaccessible addresses. In cases where the intended recipient is not available at the time of delivery, our courier may leave the product in a safe place, with a neighbour, or follow other safe delivery instructions, unless you have expressly requested otherwise. Risks and title in the goods pass to you upon delivery.
Order Amendments & Cancellations
If you wish to amend or cancel your order, please notify us as soon as possible. Amendments or cancellations for next-day, same-day, or timed deliveries may not be possible if your order has been prepared or dispatched. Notification should be made via the contact options outlined on our website.
Provided your order has not been dispatched or prepared, we will attempt to accommodate changes or cancellation requests. Where an order has already been processed, prepared, or shipped, we reserve the right to refuse amendments or cancellation. Refunds or credits for successful cancellations may take up to 7 business days to process. Any refund will be made using the same payment method employed at checkout.
Returns and Refunds
We are committed to delivering quality products and service. If you are dissatisfied with your order for any reason, please contact us within 48 hours of delivery with details and (where possible) photographic evidence. Due to the perishable nature of flowers, returns may not always be required, but we will assess each complaint individually. Where a product is found to be defective, damaged, or not as described, we may offer a replacement, refund, or credit at our discretion. This does not affect your statutory rights.
Customer Responsibilities
By using our service, you confirm that all information provided is accurate and complete. It is your responsibility to:
- Ensure the recipient is available to accept the delivery (unless you have agreed to alternative arrangements).
- Provide correct address and contact information.
- Ensure safe access to delivery premises.
- Care properly for the flowers received as the product may be perishable and require immediate attention.
We cannot accept responsibility for failed deliveries, product deterioration due to delayed collection, or other issues arising from circumstances outside of our control.
Liability
Mortlake Florist’s total liability to you for any loss or damage arising under or in connection with any order (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) will be limited to the total order value paid to us by you for the goods concerned. We shall not be liable for any indirect, incidental, or consequential losses, for example loss of profits, loss of business opportunity, or loss of goodwill arising out of or in connection with your use of our service, delivery delays, or product availability.
We do not exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any other liability which cannot be excluded or limited under UK law.
Force Majeure
We are not liable for any failure or delay in fulfilling our obligations where such failure or delay is caused by events outside our reasonable control, including (but not limited to) natural disasters, extreme weather, epidemics, strikes, supplier delays, transport disruptions, or governmental actions.
Intellectual Property
All content on the Mortlake Florist website, including text, images, designs, and trademarks, is the property of Mortlake Florist or relevant licensors. Use of any content from our website for commercial purpose, reproduction, or distribution without prior written permission is strictly prohibited.
Privacy
Your privacy is important to us. We collect, store, and process your personal information in accordance with our Privacy Policy, which explains how we use your data to process and deliver your order, communicate with you, and improve our services. By using our service, you consent to the handling of your personal data as described in our Privacy Policy.
Governing Law and Jurisdiction
These Terms & Conditions and any disputes relating to orders placed for Mortlake Florist online flower delivery services are governed by the laws of England and Wales. Any disputes or claims arising shall be subject to the exclusive jurisdiction of the English courts.
General Provisions
Should any provision of these Terms & Conditions be deemed invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions will remain in force and effect.
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective once posted on our website and will not affect previously confirmed orders.
Applicability
These Terms & Conditions apply to all customers using our online flower delivery service throughout Mortlake and surrounding areas served by Mortlake Florist.
Contact & Customer Queries
If you have any questions regarding these Terms & Conditions, the ordering process, or our flower delivery services in Mortlake, please refer to our website's contact section for details on how to reach us. We are committed to providing quality customer service and will respond to all queries as soon as possible.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mortlake, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mortlake.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
